Zendesk AI
AI features for Zendesk — ticket routing, macros, and agent assist for support teams.
About Zendesk AI
Zendesk AI adds generative AI capabilities to the popular support platform. Features include AI-powered ticket routing, macros suggestions, content cues, and AI summarization for agents.
Key Features
💰 Pricing
Add-on to Zendesk plans. Suite from $55/agent/month. AI features extra.
Essential features for individuals
Advanced features, higher limits, priority support
Custom solutions, dedicated support, SLA
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📊 Comparison vs Alternatives
| Feature | ||||
|---|---|---|---|---|
| Pricing | Paid | Enterprise | Enterprise | Paid |
| Rating | ⭐ 4.3 | ⭐ 4.4 | ⭐ 4.5 | ⭐ 4.6 |
| Free Tier | ❌ | ❌ | ❌ | ❌ |
| Popularity | 34% | 82% | 81% | 80% |
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