Thunai
AI agents, live agent assist and call scoring for contact centres.
About Thunai
Thunai puts AI agents in front of a contact centre queue: they read intent, resolve the routine tickets and route the rest to the right team. During a live call or chat it prompts the human agent in real time, and once the interaction ends it writes the summary, updates the CRM record and books any follow-up. Every call is then scored against quality and compliance criteria instead of the usual hand-audited sample. Real-time multilingual voice translation covers customers the team does not staff for. The published deployments are large — one customer runs 210,000+ calls a month across 100+ agents, another cut ticket triage time 60% with 10,000+ accounts mapped.
Key Features
💰 Pricing
No public pricing. Quoted after a demo; the site offers an ROI calculator instead of tiers.
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📊 Comparison vs Alternatives
| Feature | ||||
|---|---|---|---|---|
| Pricing | Enterprise | Enterprise | Paid | Enterprise |
| Rating | — | ⭐ 4.4 | ⭐ 4.6 | ⭐ 4.5 |
| Free Tier | ❌ | ❌ | ❌ | ❌ |
| Popularity | 35% | 82% | 82% | 81% |
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