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Thena

Unifies Slack, Teams, email, and chat into one AI-assisted B2B support inbox.

4.3See reviews
#303 in Customer Support#818 in Business & Analytics
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Freemium🪟 Web🪟 API
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About Thena

Thena pulls customer conversations from Slack, Microsoft Teams, email, Discord, and web chat into one ticketing system, so B2B support teams stop losing requests across channels. Its AI agents draft replies, fill ticket fields, and escalate when needed, while routing, SLA tracking, and a knowledge base handle the human side. Built for companies that support customers in shared Slack channels.

Key Features

omnichannel ticketing
ai agents
slack support
sla management
knowledge base

💰 Pricing

Freemium

Free plan with no credit card. Starter and Standard at $79/user/month; Enterprise at $119+ with custom deployment.

Frequently Asked Questions

Is Thena free?
Thena offers a free plan with limited features. Paid plans unlock additional capabilities. Free plan with no credit card. Starter and Standard at $79/user/month; Enterprise at $119+ with custom deployment.
What is Thena used for?
Thena is primarily used for Customer Support, Business & Analytics. Unifies Slack, Teams, email, and chat into one AI-assisted B2B support inbox.
What platforms does Thena work on?
Thena is available on Web, API.
What are the best alternatives to Thena?
Top alternatives to Thena include Similarweb, Autodesk Fusion 360, Samsara. These tools offer similar functionality and may suit different budgets or workflows.

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📊 Comparison vs Alternatives

Feature
Thena logoThena
PricingFreemiumFreemiumFreemiumEnterprise
Rating⭐ 4.3⭐ 4.6⭐ 4.7⭐ 4.5
Free Tier
Popularity
34%
85%
82%
82%

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Quick Stats

Rating
4.3
ReviewsExternal data
Customer Support#303
Business & Analytics#818
PricingFreemium
Popularity
34%

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Last updated: 2026-03-28·Claim this listing
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