Groove
Groove
Small business help desk with AI reply suggestions and shared inbox for team support.
★★★★★
4.1(external rating)#163 in Customer Support
Paid🪟 Web
About Groove
Groove is a shared inbox and help desk platform for small businesses, with AI-powered reply suggestions, conversation summarization, and a knowledge base builder. Clean, affordable, and loved by teams transitioning from email.
Key Features
shared inbox
ai suggestions
knowledge base
canned replies
reporting
💰 Pricing
Paid
Standard: $12/agent/mo; Plus: $20/agent/mo; Pro: $40/agent/mo.
Frequently Asked Questions
How much does Groove cost?
Groove is a paid tool. Standard: $12/agent/mo; Plus: $20/agent/mo; Pro: $40/agent/mo.
What is Groove used for?
Groove is primarily used for Customer Support. Small business help desk with AI reply suggestions and shared inbox for team support.
What platforms does Groove work on?
Groove is available on Web.
What are the best alternatives to Groove?
Top alternatives to Groove include Medallia, Observe.AI, IrisAgent. These tools offer similar functionality and may suit different budgets or workflows.
User Reviews
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Questions & Answers
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📊 Comparison vs Alternatives
| Feature | ||||
|---|---|---|---|---|
| Pricing | Paid | Enterprise | Enterprise | Paid |
| Rating | ⭐ 4.1 | ⭐ 4.4 | ⭐ 4.5 | ⭐ 4.6 |
| Free Tier | ❌ | ❌ | ❌ | ❌ |
| Popularity | 47% | 82% | 81% | 80% |
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Quick Stats
Rating
★★★★★
4.1ReviewsExternal data
Customer Support#163
PricingPaid
Popularity
47%
Categories
Alternatives & Similar
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