Freshservice Review & Alternatives (4.3/5)

Freshservice

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AI IT service management platform with Freddy AI for automated incident resolution and ITIL workflows.

★★★★★

4.3(external rating)

#68 in Customer Support#167 in Automation

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Paid🪟 Web🪟 Mobile

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Overview Features Reviews Alternatives

About Freshservice

Freshservice is an AI-powered IT service management platform by Freshworks with Freddy AI for automated ticket resolution, intelligent incident management, and self-service portals. Widely used by IT teams for ITIL-compliant workflows.

Key Features

it service management

ai resolution

incident management

self service portal

asset management

💰 Pricing

Paid

Starter: $19/agent/mo; Growth: $49/agent/mo; Pro: $95/agent/mo; Enterprise: $119/agent/mo.

Frequently Asked Questions

How much does Freshservice cost?

Freshservice is a paid tool. Starter: $19/agent/mo; Growth: $49/agent/mo; Pro: $95/agent/mo; Enterprise: $119/agent/mo.

What is Freshservice used for?

Freshservice is primarily used for Customer Support, Automation. AI IT service management platform with Freddy AI for automated incident resolution and ITIL workflows.

What platforms does Freshservice work on?

Freshservice is available on Web, Mobile.

What are the best alternatives to Freshservice?

Top alternatives to Freshservice include Medallia, Motion App AI Scheduler, Observe.AI. These tools offer similar functionality and may suit different budgets or workflows.