Freshservice
AI IT service management platform with Freddy AI for automated incident resolution and ITIL workflows.
About Freshservice
Freshservice is an AI-powered IT service management platform by Freshworks with Freddy AI for automated ticket resolution, intelligent incident management, and self-service portals. Widely used by IT teams for ITIL-compliant workflows.
Key Features
💰 Pricing
Starter: $19/agent/mo; Growth: $49/agent/mo; Pro: $95/agent/mo; Enterprise: $119/agent/mo.
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📊 Comparison vs Alternatives
| Feature | ||||
|---|---|---|---|---|
| Pricing | Paid | Enterprise | Paid | Enterprise |
| Rating | ⭐ 4.3 | ⭐ 4.4 | ⭐ 4.6 | ⭐ 4.5 |
| Free Tier | ❌ | ❌ | ❌ | ❌ |
| Popularity | 65% | 82% | 82% | 81% |
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