Freshdesk

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AI helpdesk by Freshworks with Freddy AI resolving up to 84% of support queries automatically.

★★★★★

4.4(external rating)

#9 in Customer Support

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Freemium🪟 Web🪟 Mobile

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Overview Features Reviews Alternatives

About Freshdesk

Freshdesk is an AI-powered helpdesk by Freshworks with Freddy AI that can auto-resolve up to 84% of support queries across email, chat, and social. Trusted by 68,000+ businesses globally for customer support workflows.

Key Features

ai agent

ticket management

knowledge base

live chat

automation

reporting

💰 Pricing

Freemium

Free plan (10 agents); Growth: $18/agent/mo; Pro: $47/agent/mo; Enterprise: $83/agent/mo.

Frequently Asked Questions

Is Freshdesk free?

Freshdesk offers a free plan with limited features. Paid plans unlock additional capabilities. Free plan (10 agents); Growth: $18/agent/mo; Pro: $47/agent/mo; Enterprise: $83/agent/mo.

What is Freshdesk used for?

Freshdesk is primarily used for Customer Support. AI helpdesk by Freshworks with Freddy AI resolving up to 84% of support queries automatically.

What platforms does Freshdesk work on?

Freshdesk is available on Web, Mobile.

What are the best alternatives to Freshdesk?

Top alternatives to Freshdesk include Medallia, Observe.AI, IrisAgent. These tools offer similar functionality and may suit different budgets or workflows.