Crisp Review & Alternatives (4.4/5)

Crisp

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AI customer support platform with omnichannel inbox, chatbot, and knowledge base.

★★★★★

4.4(external rating)

#210 in Customer Support#397 in Marketing

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Freemium🪟 Web🪟 iOS🪟 Android🪟 Mac🪟 Windows

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Overview Features Reviews Alternatives

About Crisp

Crisp is an AI-powered customer support platform combining live chat, shared inbox, knowledge base, and chatbot in one tool. It supports email, Instagram, WhatsApp, and Messenger from a unified inbox with AI-powered automated resolutions.

Key Features

live chat

shared inbox

ai chatbot

knowledge base

omnichannel support

💰 Pricing

Freemium

Free plan for 2 seats. Mini at €45/month, Essentials at €95/month, Plus at €295/month per workspace.

Free$0

2 seats, basic chat features

Mini€45/mo

Email support, shortcuts, automations

Essentials€95/mo

10 seats, workflow automation, analytics, AI

Plus€295/mo

20+ seats, unlimited AI, ticketing, advanced analytics

Frequently Asked Questions

Is Crisp free?

Crisp offers a free plan with limited features. Paid plans unlock additional capabilities. Free plan for 2 seats. Mini at €45/month, Essentials at €95/month, Plus at €295/month per workspace.

What is Crisp used for?

Crisp is primarily used for Customer Support, Marketing. AI customer support platform with omnichannel inbox, chatbot, and knowledge base.

What platforms does Crisp work on?

Crisp is available on Web, iOS, Android, Mac, Windows.

What are the best alternatives to Crisp?

Top alternatives to Crisp include Canva, Medallia, vidIQ. These tools offer similar functionality and may suit different budgets or workflows.