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Chatwoot

Open-source omnichannel customer support platform with AI agent and self-hosting option.

4.2(external rating)
#201 in Customer Support#523 in Automation
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Free🪟 Web🪟 iOS🪟 Android
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About Chatwoot

Chatwoot is an open-source, AI-powered customer support platform that centralizes conversations from live chat, email, Facebook, Instagram, WhatsApp, Telegram, and SMS into one inbox. Its AI agent 'Captain' automates responses using a built-in knowledge base. Offers both cloud-hosted and self-hosted deployment with 20,000+ GitHub stars.

Key Features

omnichannel inbox
ai agent captain
knowledge base
self hosted option
csat reports
open source

💰 Pricing

Free

Free and open source for self-hosting. Cloud plans start at $19/agent/month. Captain AI add-on at $200/month for 10,000 responses.

Self-Hosted (Free)$0

Full platform, open source, self-hosted

Cloud Startup$19/agent/mo

Cloud-hosted with 300 AI credits/month

Captain AI Add-on$200/mo

AI agent with up to 10,000 responses/month

Frequently Asked Questions

Is Chatwoot free?
Yes, Chatwoot is completely free to use. Free and open source for self-hosting. Cloud plans start at $19/agent/month. Captain AI add-on at $200/month for 10,000 responses.
What is Chatwoot used for?
Chatwoot is primarily used for Customer Support, Automation. Open-source omnichannel customer support platform with AI agent and self-hosting option.
What platforms does Chatwoot work on?
Chatwoot is available on Web, iOS, Android.
What are the best alternatives to Chatwoot?
Top alternatives to Chatwoot include Medallia, Motion App AI Scheduler, Observe.AI. These tools offer similar functionality and may suit different budgets or workflows.

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📊 Comparison vs Alternatives

Feature
Chatwoot logoChatwoot
PricingFreeEnterprisePaidEnterprise
Rating⭐ 4.2⭐ 4.4⭐ 4.6⭐ 4.5
Free Tier
Popularity
42%
82%
82%
81%

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Quick Stats

Rating
4.2
ReviewsExternal data
Customer Support#201
Automation#523
PricingFree
Popularity
42%

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Last updated: 2026-03-28·Claim this listing
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