Certainly
Autonomous customer service agents across chat, social, SMS, email, and voice.
About Certainly
Certainly runs autonomous support agents across web chat, Meta, SMS, email, and voice, routing to any of 200+ underlying models rather than one house LLM. The company sells the rollout as much as the software, targeting a 14-day go-live and a three-month pilot before commitment. It reports over 1,000 deployed agents and roughly 69 million queries handled.
Key Features
💰 Pricing
Free trial available; production pricing quoted after a scoping call. SOC 2 and GDPR, 99.9% uptime SLA.
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📊 Comparison vs Alternatives
| Feature | ||||
|---|---|---|---|---|
| Pricing | Enterprise | Enterprise | Paid | Enterprise |
| Rating | — | ⭐ 4.4 | ⭐ 4.6 | ⭐ 4.5 |
| Free Tier | ❌ | ❌ | ❌ | ❌ |
| Popularity | 38% | 82% | 82% | 81% |
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